Last updated: September 2, 2026
1. Scope and controller
This policy applies to silkigrow.com, our checkout, customer support and order-related communications. SilkiGrow is responsible for deciding how personal information covered by this policy is used. Privacy requests can be sent to support@silkigrow.com.
2. Information we collect
We may collect contact details, delivery and billing information, order history, customer-support messages, product reviews, marketing preferences, device and browser information, IP address, cookie identifiers and interactions with the website.
Payment providers process card or wallet details. We generally receive transaction status and limited payment information rather than full card numbers.
3. How information is collected
Information comes directly from you when you order or contact us, automatically through cookies and similar technologies, and from service providers involved in payments, fraud prevention, analytics, advertising or fulfilment.
4. How we use information
We use personal information to operate the website; process, fulfil and deliver orders; provide support; manage returns; prevent fraud and security incidents; improve products and user experience; comply with law; establish or defend legal claims; and send marketing where permitted.
5. Legal bases
Where data-protection law requires a legal basis, we rely on performance of a contract, compliance with legal obligations, legitimate interests such as security and service improvement, and consent for optional cookies or marketing where required. Consent can be withdrawn at any time without affecting earlier lawful processing.
6. Sharing and processors
We may share information with payment processors, ecommerce and hosting providers, fulfilment partners, carriers, support tools, analytics and advertising vendors, professional advisers, authorities where legally required, and parties involved in a merger, financing or sale. Providers receive only the information reasonably needed for their role and must handle it under applicable law.
7. Cookies and similar technologies
Essential cookies keep the site and checkout working. Analytics and advertising technologies may help us understand use and measure campaigns. Where required, optional technologies are used only with consent. Browser controls can block cookies, but some functions may not work correctly.
8. International transfers
Service providers may process information outside your country. Where required, we use recognised safeguards such as adequacy decisions, contractual clauses or other lawful transfer mechanisms.
9. Retention
We retain information only as long as reasonably needed for orders, support, legal obligations, dispute resolution, fraud prevention and record-keeping. Retention periods vary by the type of information and applicable law; information is then deleted or anonymised.
10. Your rights
Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, receive a portable copy, withdraw consent, opt out of certain advertising or sales/sharing definitions, and complain to a supervisory authority. We may need to verify identity before acting on a request.
Use the unsubscribe link in marketing emails or contact support@silkigrow.com. We will not discriminate against you for exercising a privacy right.
11. Security
We use reasonable administrative, technical and organisational safeguards. No online service or transmission method is completely secure, so absolute security cannot be guaranteed.
12. Children
SilkiGrow is not directed to children and we do not knowingly collect personal information from children below the age at which parental consent is required. Contact us if you believe a child has provided information.
13. Changes and contact
We may update this policy as services or laws change. The latest version appears on this page with its revision date. Questions and privacy requests should be sent to support@silkigrow.com.