Last updated: September 2, 2026
30-day return window
You may request an eligible return within 30 days after receiving the order. Contact support@silkigrow.com before sending anything. Approved return instructions and the correct destination will be provided by support; parcels sent without authorisation may not be accepted.
Return condition
Unless an item is defective or damaged, it must be unopened, unused, undamaged and in its original packaging. For hygiene and safety reasons, opened personal-care products may not be returnable where permitted by law. Mandatory consumer rights remain unaffected.
How to request a return
Email support@silkigrow.com with your order number, the item you wish to return and the reason. Include photographs when the product or parcel is damaged, defective or incorrect. We will confirm eligibility and send the next steps.
Return shipping
Customers pay return shipping for change-of-mind returns unless local law requires otherwise. We cover or reimburse reasonable return costs for a verified defective, damaged or incorrect item. Use a tracked service and keep the receipt; we cannot take responsibility for an untracked return lost in transit.
Refunds
After an approved return arrives, inspection may take up to 7 business days. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the credit. Original shipping charges are non-refundable unless the product was defective, incorrect or applicable law requires a refund.
Exchanges and cancellations
For the fastest exchange, contact support before returning an item. Orders can be cancelled only before fulfilment begins. If dispatch has already occurred, the normal return process applies.
Damaged, defective or incorrect items
Contact us promptly after delivery with clear photos and your order number. After review, we may offer a replacement, refund or another remedy appropriate under applicable law.
Contact
Start every return through support@silkigrow.com. No public warehouse or return address is listed because destinations can vary by order and region.