Last updated: September 2, 2026
Order processing
Orders are usually prepared within 24 hours on business days. During launches, holidays or high-volume periods, processing may take longer. You will receive a shipping confirmation with tracking when available.
Shipping rates
Tracked shipping starts from $4.95. The exact rate and available methods are shown at checkout before payment. Promotional or free-shipping offers may have destination or order-value conditions.
Estimated delivery times
Delivery estimates begin after dispatch and are not guarantees.
United States: 4–6 business days. Canada: 9–12 business days. Australia and New Zealand: 9–14 business days. United Kingdom: 7–10 business days. Germany, Netherlands, France and Austria: 9–12 business days. Rest of Europe: 9–12 business days. South America: 7–20 business days. Other international destinations: 10–20 business days.
Customs and import charges
International orders may be subject to customs duties, taxes or handling charges set by the destination country. These charges are the customer’s responsibility and are not included unless checkout expressly says otherwise.
Refusing a parcel because of customs charges does not automatically qualify for a refund or replacement. Original shipping charges and costs imposed on a returned parcel may be deducted where legally permitted.
Address changes
Check your address carefully before ordering. Contact support@silkigrow.com immediately if it is wrong. We will try to help, but cannot change or recover a parcel after the carrier has accepted it. Reshipping costs caused by an incomplete or incorrect address may be charged to the customer.
Delays, loss and damage
Carrier scans can take several days to update. Customs, weather and local delivery interruptions may also cause delays. If tracking has not moved beyond the expected window, contact support@silkigrow.com with your order number.
For a damaged parcel or product, contact us promptly and include the order number, a description and clear photographs of the outer packaging and item. Keep all packaging until the review is complete.
Questions
For shipping help, email support@silkigrow.com.